It’s estimated that over $400 billion are spent annually to run customer contact centers around the world. To cut costs, in recent years, contact centers have embraced AI and automation; research from The Harris Poll indicates that 46% of customer interactions were already automated as of 2021. That’s good news for the vendors selling contact […]
Mike Tong Contributor Share on Twitter Mike Tong has over a decade of experience leading GTM strategy and operations for tech and data companies as part of McKinsey TMT, AtSpoke, Splunk and the VC firm B Capital. More posts by this contributor Why it’s so hard to market enterprise AI/ML products and what to do […]
The rising prices for gas continue to be a headache and stress for a lot of people around the world, but it underscores something more besides the cost of living becoming increasingly untenable: Cars are a central part of modern life. So for the entrepreneurially minded, gas stations thus represent a huge opportunity: the engagement […]
After putting Broadcom on notice last week that it was concerned that the proposed $61 billion Broadcom-VMware deal could adversely affect competition in the server market, the U.K. Competition and Markets Authority (CMA) announced today that it was proceeding with an in-depth investigation that could take up to six months. “The CMA has referred the anticipated […]
Alvaro Morales and Kshitij Grover were working together as engineering leaders at Asana for five years, during a time when the company underwent major changes to pricing and packaging. The initiatives were painful for both the engineering and finance departments, they say — which is when the pair realized that they wanted more flexibility over […]
Gathering customer information in a CDP is about understanding your customers better and delivering more tailored experiences, but getting that information where it needs to be to make that happen has proven challenging. Perhaps Twilio Segment, the CDP Twilio bought in 2020 for $3.2 billion, can help with some new features designed to make it […]
Spera, a Palo Alto-based security startup that provides businesses with the tools to proactively protect themselves from identity-driven threats, today said it has raised a $10 million seed funding round led by YL Ventures, with participation from a number of prominent angel investors and serial entrepreneurs. The company’s founders, Dor Fledel (CEO) and Ariel Kadyshevitch […]
The pandemic brought with it a spike in work-from-home and hybrid work, which increased peoples’ dependence on personal devices — driving businesses to try and rein in their use. It’s been a particular challenge for the financial services industry, which has comparatively strict governance and compliance requirements. In September, the U.S. Securities and Exchange Commission […]
Digital content and how we consume it continue to endlessly evolve, and so does the tech that helps manage all of it behind the scenes. In the latest development, Hygraph, a startup out of Berlin that has built a platform around a new, “federated” approach to content management — think: many sources of data and […]
With all the software tools we have, it’s still hard to figure out how work moves across large organizations, the state of projects, and how closely people are tracking against personal, team and company goals. Asana, which is built on top of a work graph, has that knowledge, and the company announced a new set […]